Sony Makes Getting PlayStation Store Refunds Much Easier Sony now lets you request refunds directly through the PS App or website—no support staff needed, just quick action

Sony has removed the middleman: you can now request refunds directly through the PS App or PlayStation Store website—no support ticket required.

📲 How to Request a Refund — Quick Steps

Open the PS App or visit the PS Store online
Navigate to Transaction History
Select the purchase and tap Request Refund

This update replaces the previous tangled process and finally brings convenience to the refund system.

⏱ Refund Eligibility Rules — Still in Place

Must be within 14 days of purchase
Game or DLC must not be downloaded or streamed, unless it’s faulty
Applies to pre-orders (if not downloaded) and in-game consumables (if game hasn’t been launched since purchase)

🎯 Why It Matters Now

This is a small but meaningful improvement. It brings PlayStation closer to industry-standard refund policies—and it’s a win for players who just want to undo a mistaken purchase quickly and painlessly.

📝 Final Thoughts

The PS Store refund process is no longer a labyrinth—it’s now a straightforward click in your account. While Sony hasn’t loosened eligibility rules, making the process accessible is a welcome step forward. The next question: will they expand consumer protections further?